On May 25-27, 2020 at NUPh held a supervisory audit of the quality management system, the aim of which was determination of conformity with the requirements of the standard ISO 9001:2015 and to identify the facts of stable development of the system.
The planned supervisory audit of the quality management system was carried out in the international certification system DQS and in the national certification system of NAAU. The audit in a remote online format was conducted by representatives of the certification bodies «Intersectoral Quality Center “GROWTH”» and LLC «DQS CERTIFIC UKRAINE» (Chief Auditor Oleksandr Berehovenko and Auditor Viktor Yahodzinskyi).
As part of the conducting a supervisory audit, a constituent meeting of the heads of the quality management system processes took place. The First Vice-Rector of the University Andrii Fedosov in his speech stressed the importance of continuous development of the quality management system and focused on the measures, accepted by the University staff to support the proper functioning of the educational process during the quarantine period, and also cited the facts confirming the elevation of activities indicators and introduction of innovations during the reporting period.
The auditors analyzed the processes, managed by the Quality Management Department (internal audits, marketing research, document flow, corrective and precautionary actions), the processes of methodological support, planning of educational activities, the work of the Admissions Сommittee, activity of the Administrative and Housekeeping Part, as well as the functioning and development of Departments of Clinical Laboratory Diagnostics, Inorganic Chemistry and Quality Management.
The Chief Auditor of the certification body Oleksandr Berehovenko during the final meeting, noted that the University management demonstrates its lead and the realization of commitments to support the functioning of the quality management system. To the positive aspects, he attributed the fact that QMS of NUPh is developing dynamically and demonstrates the potential for the implementation of other management systems, for example, in accordance with the requirements of the standard ISO 14001 and 50001. The Auditors emphasized that had received evidence of resultant actions accepted by the University for transition on distance technologies of learning in the period of quarantine, actionable measures on energy carriers savings, resultant staff motivation (rating of departments, staff training, societal recognition, material encouragement) and other data demonstrating the development of NUPh.
In view of the dynamic environment changes in which the University functions, the Auditors recommended to magnify the systematicity analysing of risks and opportunities by the developed methodology “Definition, analysing and estimating of risks” at least up to twice a year. It was also recommended to document the results of the repeated assessment of the risks associated with the COVID-19 pandemic after execution of the measures predicted on the results of the primary assessment of such risks. To take into account all aspects of the functioning of QMS of NUPh processes, when compiling a rating assessment of departments, it is recommended to take into account the results of internal audits.
No inconsistencies to the established audit criteria were fixated, so according to the results of the audit, the audit team recommended to the DQS body to confirm the certificate of compliance of the quality management system of the National University of Pharmacy with the requirements of the standard ISO 9001:2015 and prolong its action for one more year.